FAQs

Guest Rooms FAQs

Room Types and Details
Regarding Reservation and Room Requests
Fees
Other Questions

Room Types and Details

What is the room view like?

Our hotel offers three distinct, scenic room views:

A bayview of the Rainbow Bridge and Odaiba Area
A riverside view of Sumida-gawa, accompanied by a highrise backdrop
A panoramic urban view of Sumida-gawa and the city, with the famous landmark Tokyo Sky Tree as the centerpiece

What are rooms with bath views?: We offer rooms with bathroom views that allow guests to enjoy the beautiful panorama of the Rainbow Bridge, Odaiba and the Tokyo Bay.

Do rooms come with shower booths?: All rooms are equipped with their own shower booth, which is also separate from the bathtub.

What is the room size?: We offer rooms from 34m² to 85m² in size.

What size are the beds?

[Regular Floors, Executive Floors]

Double Bed: 1830mm wide and 2030mm long
Twin Bed: 1220mm wide and 2030mm long

[Club Intercontinental Floor]

Double Bed: 2000mm wide and 2030mm long
Twin Bed: 1220mm wide and 2030mm long

*The height of the bed is 310mm.

[Other]

Extra Bed: 960mm wide and 1820mm long
Baby Bad: 690mm wide and 1230mm long

We offer rooms from 34m² to 70m² in size.

If I use a wheelchair, what is the width of the room entryway?

Width of room entryway: 75cm
Width of bathroom entryway: 65cm

Are there connecting guest rooms?: We offer connecting rooms for Bayview Superior (Twin) room type on our Regular Floors. Please contact us to reserve in advance, as number of these rooms are limited.

What amenities are provided?: For specific details, please refer to the Amenity & Service on our website.
Room Amenity

Rental Items: To ensure a comfortable stay, we provide a multitude of free rental items for our guests.
Please refer to the guest room pages for a full list of rental items and services we provide for each room type.
Please note that these items are in limited supply.
Room Amenity

Am I able to watch DVDs/videos?: We provide equipment such as DVD players as rental items.
Please contact the front desk if you would like to rent any of these items, as they are in limited supply.

Internet Access: Wi-fi is provided in each guest room (100m range).
We also provide 2 LAN cables for easy internet access to devices.

Regarding Reservation and Room Requests

Is there a rate for children? Can my child sleep with me on the same bed?

Children may stay with their parents free of charge by sharing the same bed, or sleep in a provided baby crib.

*Please contact us if you would like to use the baby crib (free of charge).
*Note that there are no extra bed guards attached to the baby crib.

How do I request for a non-smoking room, or a high-floor room?: From March 1st, 2019 onwards, all guest rooms at the Intercontinental Tokyo Bay have adopted a strict non-smoking policy.
If you wish to stay in a high-floor room, mid-floor room or a low-floor room, please notify us of your request. Based on the room availabilities during your stay, we will do our best to accommodate your preferences.

Can I request a specific guest room number to stay at?: We do not manage requests for a specific guest room number. Upon reservation, guests can specify the guest room type you wish to utilize.

Parking

For guests who are visiting us by car, we have a parking lot available at the basement floors of the hotel.

The daily rate for parking is 2,500 yen per night, which lasts until 1 hour after checkout time. Guests who continue to use the parking lot past the designated time period will then be subject to additional fees of 600 yen per hour.

We ask that hotel guests kindly stop by the front desk to pick up their parking ticket.

For more information, please refer to the "Other Facilities/Services FAQ" page.

[Starting from November 1st, 2019, Notice of Change in Parking Fees]

Are there arrangements that can be made for 3 people? (Extra beds)

In the case of 3 guests, an extra bed can be added for an additional fee.
For Regular Floors, we can prepare 1 extra bed per room.
As the number of extra beds is limited, please let us know in advance if you need one.

*Depending on the room type, there may be times when an extra bed cannot be added.

Can you store my luggage before check-in?

Yes, we can. If a guest arrives early, we will store their luggage at the Bell Captain Desk.
If you are shipping your luggage to the hotel before arrival, please clearly mark your name and check-in date and ship it to the following address:

16-2 Kaigan 1-chome, Minato-ku, Tokyo 105-8576
InterContinental Tokyo Bay
Tel: +81- 3-5404-2222

*Please address your luggage to the Bell Captain Desk.

*Please make sure to provide your full name and check-in date.

What happens when I change hotel rooms during my stay?: If you plan on changing hotel rooms during your stay, please notify the front desk of your plans and time preferences for the room transition upon check-in.
We will try out best to ensure a smooth room transition.

Tell me about your cancellation policies.

For cancellation, please contact us two days before your stay to avoid cancellation charges.

1 day Prior: 20% of accommodation fee
On the Day: 80% of accommodation fee
No Show: 100% of accommodation fee

Is there a waitlist?: We do not have a waitlist system, as the status of reservations changes daily.
Please check back with us or our website for occupancy changes.

Are there daytime bookings?: Yes, we offer daytime bookings, but there are no accommodations packages provided for daytime bookings. For room pricing and availability, please directly contact us about daytime room reservations.
Tel: +81-3-5404-3956

Can I redeem my airline miles?: You can redeem your airline miles at Intercontinental Tokyo Bay through becoming a member of the IHG® Rewards Club.

Are there hotel services for anniversary celebrations?

We will accept reservation for cake, champagne and flowers for special occasions. Please directly contact room reservations for arrangements.
Tel: +81-3-5404-3956

*Please note that we will accept orders up until 3 days prior to your trip.

Fees

Can I pay with my credit card?: We accept the payments from the following credit card options:
American Express, Diners Club, VISA, Master, JCB, Saison, UC, DC, UFJ (including Million), Nicos, Takashimaya, UnionPay

Can I pay with my debit card?: Yes. Please check which debit cards are eligible for payment by referring to the JEPPO homepage for more information.
(Please note that we no longer accept debt cards issued by The Bank of Tokyo-Mitsubishi.)

Can I use gift vouchers?: We accept the use of gift vouches presented by the following card companies:
American Express, Diners Club, VISA, Master, JCB, UC, DC, UFJ (including Million), Nicos or JTB Nice Stay

How much is the deposit?: In the case of a cash payment, we require a full deposit of the hotel reservation at the check-in process.

Can I pay in advance?

We accept the following advanced payment methods:

Bank transfers
Credit card payments
Cash payments at the hotel in advance

Guests who wish to pay in advance can contact room reservations for more information regarding payment amount and dates.
Tel: 81 (0) 3 5404 3956

Can I buy a hotel gift card?

For hotel rooms and dining services, we provide 2 types of gift cards available for purchase (The Gift "Class" and "Platinum").

The "Class" gift card is offered at 36,000 yen (tax included), which covers an overnight stay at the Club Intercontinental Floor River View rooms, and lunch or dinner service for 2~6 guests at our hotel restaurants.

The "Platinum" gift card is offered at 145,000 yen (tax included), which consists of 4 "Class" gift cards for hotel rooms and dining services.

Inquiry form

Can I combine my online discount plan with other coupons?: The online discount plan cannot be combined with other coupons.

FAQs

Guest Rooms FAQs

Room Types and Details

Regarding Reservation and Room Requests

Fees

Other Questions