Cookies help us deliver our services. By using our services, you agree to our use of cookies.
See our Site Policy for details about cookies.

Skip to Content
Meetings & Events

Site Policy

InterContinental Tokyo Bay takes meticulous care in handling the personal information of guests who use this website (operated by the Company), in order to protect it appropriately. This site policy explains the handling of personal information by this website. Guests who use this website are deemed to have fully understood and agreed to the contents of this site policy. This site policy may be subject to change at any time, and users agree to the current site policy.

Scope of Application

Personal information collected from guests will be used for the following purposes.

  1. Reservations for hotel accommodation, banquets, and restaurants, etc., various services, and safety of guests
  2. Introduction, provision and management of hotel services, products, events, and campaigns
  3. Questionnaire surveys regarding hotel services and products, etc.
  4. Development of new hotel services and products
  5. All operations incidental or related to Items 1 through 4 above
  6. Operations related to the provision of hotel services and products
  7. Provision of information on hotel services and products, various events, and campaigns, and those offered by partner companies, etc.
  8. Responding to inquiries and requests, etc.


Confirmation or contact emails with the following contents will be sent to guests wishing to make a reservation, cancellation, change of guest information, or password notification on this site.

  • Membership registration notification email
  • Completion of change of registration details email
  • Reservation completion email
  • Advance confirmation email
  • Reservation cancellation email
  • No show email
  • Password notification email

For guests who have registered via our online reservation system and requested it, we will send the latest information on our products and services by email in either text or HTML format as it becomes available. If you do not wish to receive information by email, you can unsubscribe by changing your settings. Please log in to your "My Page" and complete the procedure to unsubscribe from the "DM Request" item in the "Register / Change Customer Information" menu.

Management of Personal Information

We will manage guest personal information appropriately and pay the utmost care to prevent leakage, loss, or damage. The Company may outsource part of its operations and provide personal information to subcontractors to such extent as necessary. When doing so, we sign an agreement with such subcontractors regarding the handling of personal information, and engage in appropriate supervision.

Security of Personal Information

When guests provide us with their personal information, we ensure safety by encrypting it using SSL (Secure Sockets Layer)—the latest encryption technology—or other equivalent security technology, in order to prevent unauthorized access by third parties during communication. To prevent leakage, diversion, or falsification, etc., of personal information due to unauthorized access by third parties, we install firewalls, take measures against computer viruses, and take other reasonable security measures to ensure the safety of guests' personal information.

Referencing and Change of Personal Information

The Hotel will not disclose or provide personal information to any third party, except in the following cases. Joint use or provision to a subcontractor does not constitute disclosure or provision to a third party.

  1. Consent has been obtained from the relevant customer.
  2. It has been requested that the Company disclose or provide the information in accordance with laws and ordinances.
  3. When disclosure is necessary to protect human life, health or property, and it is difficult to obtain the consent of the customer.
  4. When disclosing or providing such personal information is necessary for the national government, local public organizations, or others to perform public administrative work, and obtaining consent from the guest may pose an obstacle to the fulfillment of such administrative work.
  5. Beforehand:
    1. The fact that the purpose of use of the personal information is to be provided to a third party
    2. Items of the personal data to be provided to a third party
    3. Means or method of provision to a third partying
    4. When suspending the provision of personal data that identifies an individual to third parties at the request of the individual, notifying the individual of the information, or keeping it in a state where the person can easily know it, and suspending provision to third parties at the request of the individual
  6. When disclosing or providing statistical data in a form that does not allow identification of individuals

Use of Cookies

This website uses cookies to increase the convenience of use for guests / customers.
Cookies are a technology that identifies a user's computer.
You can modify your browser settings to refuse or accept cookies, or display a warning when cookies are received. Even if you refuse to accept cookies, you will still be able to browse this site. However, we recommend that you set your browser to accept cookies, since refusing them will prevent you from making full use of the functionality of this site.


The Hotel will refuse links in cases where the hotel deems it inappropriate, such as those that damage the good name or dignity of the Hotel, lead to business activities, or sites that contain content that is offensive to public order and morals, adult content, or content that is defamatory to the Hotel.


These rules are subject to change without notice.

Page TOP