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Guest Rooms FAQs

Room Types and Details

What is the room view like?

Our hotel offers three distinct, scenic room views:

  • A bayview of the Rainbow Bridge and Odaiba Area
  • A riverside view of Sumida-gawa, accompanied by a highrise backdrop
  • A panoramic urban view of Sumida-gawa and the city, with the famous landmark Tokyo Sky Tree as the centerpiece
What are rooms with bath views?
We offer rooms with bathroom views that allow guests to enjoy the beautiful panorama of the Rainbow Bridge, Odaiba and the Tokyo Bay.
Do rooms come with shower booths?
All rooms are equipped with their own shower booth, which is also separate from the bathtub.
What is the room size?
We offer rooms from 35m² to 70m² in size.
What size are the beds?

[Club Lounge Access:20階~24階]

  • King:2000mm × 2030mm
  • Single:1220mm × 2030mm

[Other:8階~19階]

  • King:1830mm × 2030mm
  • Single:1220mm × 2030mm

* The height of the bed is 310mm.

[Other]

  • Extra Bed:960mm × 1820mm
  • Baby Bed:690mm × 1230mm

We offer rooms from 35m² to 70m² in size.

If I use a wheelchair, what is the width of the room entryway?
  • Width of room entryway: 75cm
  • Width of bathroom entryway: 65cm
Are there connecting guest rooms?
We offer connecting rooms for 2 Single Classic Bay View room. Please contact us to reserve in advance, as the number of these rooms are limited.
What amenities are provided?

For specific details, please refer to the Amenity & Service on our website.
Room Amenity

Rental Items

To ensure a comfortable stay, we provide a multitude of free rental items for our guests.
Please refer to the guest room pages for a full list of rental items and services we provide for each room type.
Please note that these items are in limited supply.
Room Amenity

Am I able to watch DVDs/videos?
We provide equipment such as DVD players as rental items.
Please contact the front desk if you would like to rent any of these items, as they are in limited supply.
Internet Access
Wi-fi is provided in each guest room (100m range).
We also provide 2 LAN cables for easy internet access to devices.

Regarding Reservation and Room Requests

Is there a rate for children? Can my child sleep with me on the same bed?

Children aged from 0 to 12 years old may stay with their parents free of charge by sharing the same bed or sleeping in a provided baby crib.

* Please contact us if you would like to use the baby crib (free of charge).
* Note that there are no extra bed guards attached to the baby crib.

How do I request for a non-smoking room, or a high-floor room?
From March 1st, 2019 onwards, all guest rooms at the Intercontinental Tokyo Bay have adopted a strict non-smoking policy.
If you wish to stay in a high-floor room, mid-floor room or a low-floor room, please notify us of your request. Based on the room availabilities during your stay, we will do our best to accommodate your preferences.
Can I request a specific guest room number to stay at?
We do not manage requests for a specific guest room number. Upon reservation, guests can specify the guest room type you wish to utilize.
Parking

For guests who are visiting us by car, we have a parking lot available at the basement floors of the hotel.

The daily rate for parking is 3,000 yen per night, which lasts until 1 hour after checkout time. Guests who continue to use the parking lot past the designated time period will then be subject to additional fees of 660 yen per hour.

We ask that hotel guests kindly stop by the front desk to pick up their parking ticket.

For more information, please refer to the "Other Facilities/Services FAQ" page.

Are there arrangements that can be made for 3 people? (Extra beds)

In the case of 3 guests, an extra bed can be added for an additional fee.
As the number of extra beds is limited, please let us know in advance if you need one.

*Depending on the room type, there may be times when an extra bed cannot be added.

Can you store my luggage before check-in?

Yes, we can. If a guest arrives early, we will store their luggage at the Bell Captain Desk.
If you are shipping your luggage to the hotel before arrival, please clearly mark your name and check-in date and ship it to the following address:

16-2 Kaigan 1-chome, Minato-ku, Tokyo 105-8576
InterContinental Tokyo Bay
Tel: +81-3-5404-2222

*Please address your luggage to the Bell Captain Desk.
*Please make sure to provide your full name and check-in date.

What happens when I change hotel rooms during my stay?
If you plan on changing hotel rooms during your stay, please notify the front desk of your plans and time preferences for the room transition upon check-in.
We will try out best to ensure a smooth room transition.
Tell me about your cancellation policies.

For cancellation, please contact us two days before your stay to avoid cancellation charges.

Regarding the cancellation charge, it vary depending on the plan. Please check the cancellation policy of each plan.

Is there a waitlist?
We do not have a waitlist system, as the status of reservations changes daily.
Please check back with us or our website for occupancy changes.
Can I redeem my airline miles?
You can redeem your airline miles at Intercontinental Tokyo Bay through becoming a member of the IHG One Rewards.
Are there hotel services for anniversary celebrations?

We will accept reservation for cake, champagne and flowers for special occasions. Please directly contact room reservations for arrangements.
Tel: +81-3-5404-3956

*Please note that we will accept orders up until 3 days prior to your trip.

Fees

Can I pay with my credit card?
We accept the payments from the following credit card options:
American Express, Diners Club, VISA, Master, JCB, Saison, UC, DC, UFJ (including Million), Nicos, Takashimaya, UnionPay
Can I pay with my debit card?
Yes. Please check which debit cards are eligible for payment by referring to the JEPPO homepage for more information.
(Please note that we no longer accept debt cards issued by The Bank of Tokyo-Mitsubishi.)
How much is the deposit?
In the case of a cash payment, we require a full deposit of the hotel reservation at the check-in process.
Can I pay in advance?

We accept the following advanced payment methods:

  • Bank transfers
  • Credit card payments
  • Cash payments at the hotel in advance

Guests who wish to pay in advance can contact room reservations for more information regarding payment amount and dates.
Tel: +81-3-5404-3956

Can I combine my online discount plan with other coupons?
The online discount plan cannot be combined with other coupons.

Other Questions

Can I use the massage services in my hotel room?

Please note that massage service is not available at this time.

Is there a dress code/regulations?
For guests that choose to dine at La Provence, Teppanyaki Takumi, and Manhattan, we kindly advise that guests follow a causal smart dress code.
Regarding other dining services, there is no particular dress code.
Finally, please refrain from wearing hotel slippers and sleepwear in dining facilities (with the exception of the hotel room).
I haven't received the confirmation email for my hotel booking. What should I do?

In the case of any possible errors (PC issues, misspelling of e-mail address), guests may not receive a confirmation email.
If guests do not receive a confirmation email within 24 hours of your booking, please fill out the following form.

For inquiries about hotel reservations:
Inquiry form

Where can I receive monthly news from the hotel?
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